Introduction

At send.dev ("we," "our," or "us"), operated by Do.dev, Inc., we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our email delivery platform and related services.

As an email infrastructure provider, we understand the sensitive nature of the data that flows through our systems. We are committed to maintaining the highest standards of data protection and transparency.

Information We Collect

Account Information

Name and email address
Company or organization name
Billing information (processed securely through our payment providers)
API keys and authentication credentials

Email Data

Sender and recipient email addresses
Email subject lines and content (for delivery purposes)
Email metadata (timestamps, message IDs, delivery status)
Attachments (temporarily stored for delivery)

Usage Data

API usage and request logs
Email delivery statistics and analytics
Device information and browser type
IP addresses and approximate location
Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our email delivery services
Process and deliver emails on your behalf
Monitor and prevent abuse, spam, and fraudulent activity
Generate delivery reports and analytics
Process payments and manage your subscription
Send service notifications and updates
Respond to your inquiries and provide customer support
Comply with legal obligations and enforce our terms

Email Content and Data Processing

As an email service provider, we process email content solely for the purpose of delivering your messages. We do not:

Read, analyze, or mine email content for advertising purposes
Sell or share email content with third parties
Use email content for any purpose other than delivery

Email content is retained only as long as necessary for delivery and troubleshooting, typically no longer than 30 days. Delivery logs and metadata may be retained longer for analytics and compliance purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who assist in operating our services (e.g., cloud hosting, payment processing)
Legal Requirements: When required by law, subpoena, or legal process
Protection of Rights: To protect our rights, privacy, safety, or property
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit (TLS/SSL) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data centers with physical security measures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Account Data: Retained while your account is active and for a reasonable period afterward
Email Content: Typically retained for up to 30 days for delivery and troubleshooting
Delivery Logs: Retained according to your plan (7 days to 1 year)
Billing Records: Retained as required by law (typically 7 years)

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

Access and receive a copy of your personal data
Rectify or correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your personal data
Data portability (receive your data in a structured format)
Withdraw consent at any time
Lodge a complaint with a supervisory authority

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it's used
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell your data)
Non-discrimination for exercising your privacy rights

International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data during such transfers.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide our services. You can control cookie preferences through your browser settings. Essential cookies required for service operation cannot be disabled.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page, updating the "Last updated" date, and/or sending you an email notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@send.dev
Feedback: Contact Form